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RESERVATION & CANCELLATION POLICIES

Special Event, Holiday & Restricted Dates 2010

 

CORPORATE CLIENTS

Corporate reservations must be made in advance by an authorized individual from the company.  All corporate clients must show identification confirming their employment with the company that has made the reservation.  Reception Agent will make copies of the identification and place it on file with a fully completed registration form.  Even if a single company or individual reserves multiple rooms, the occupant of each room must fully complete a registration form and provide corporate identification.

 

RESERVATIONS

Reservations are only guaranteed at the time of a pre-paid deposit by means of cash, check, or credit card.  To guarantee a Group reservation and rate, a single payment for the first nights accommodations or 40% of the total amount due, whichever is greater, will be required in advance.  Group reservation payments are non-refundable.

 

CHECK-IN

Check-in time is 3pm daily without exceptions. All room night fees are due upon check-in by cash or credit card.  A $20 USD deposit is required for hotel room key and remote control upon check-in if the guest has not posted a credit card.  A cash deposit will be noted on the registration form that will act as the receipt of deposit for the guest.  Checks are only accepted as pre-payments a minimum of (7) seven days prior to the first nights stay.  All guest need to fully complete a registration form and provide picture ID.

 

CHECK-OUT

Check-out time is 12pm without exceptions unless provided by the hotel management per instance.  If a guest occupies the room past 12pm they will be charged an additional night’s rate.  All guest need to return the room keys, remote control, and notify a Reception Agent of their departure to complete a check-out.  Deposit is to be refunded upon check-out when guest has returned both keys and remote control.

 

CANCELLATIONS & REFUNDS

If an individual cancels their reservation more than 48 hours prior to their stay, they will not be charged a fee by the Hotel.  If deposits or pre-payments have been paid to another third party provider, the guest will have to contact that company to request a refund under their stated policies.  If a guest cancels within 48 hours of their scheduled stay, they will be charged for the first nights accommodations.  After check-in, all prepaid nights are non-refundable.  Group pre-payments and deposits are non-refundable.

 



 
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